If anyone is injured or there is an emergency, immediately call 911 for the police, fire department or medical assistance. If you are the victim of a theft, contact the police and file a report.
Safely and carefully do only what’s necessary to prevent further damage after a storm, such as covering broken windows with plastic or roofs with tarps to keep rain out or removing a fallen tree from a structure . Do not make or commission permanent repairs until an insurance adjuster reviews the damage. While it may be tempting to start cleaning up and throwing out damaged items after the storm, your insurance adjuster needs to see what happened firsthand to make you the best offer to settle your claim. Save all receipts.
If it is safe to do so, take photos of the damages before conducting any emergency repairs. This will make the insurance claims process much easier and will assist in expediting payment for covered damages. In addition to photos, keep a running, detailed list of all damaged items.
Contact the insurance agent that handles your primary homeowners policy and/or the claims center at your primary insurance carrier to file a claim. When you contact your primary carrier, let them know the extent of the damages and that you have an inventory of your damages. An insurance adjuster will come to your property, assess the damage and determine the amount of your claim that you will receive. You will need that claim report, claim number and your Cat4Home policy number to continue the claims process. Then contact your Vertus agent and call the appropriate Vertus Claims Center below:
For those whose in-force Cat4Home policy number begins with the prefix letters HDB, please call 1-888-595-1505 or email USZ_CareCenter@Zurichna.com.
However, if your Cat4Home policy number begins with the prefix letters C4H, please call 1-727-669-0140 or email firstname.lastname@example.org, with a copy to email@example.com.
If you home is uninhabitable, you’ll need to find your family a safe place to stay while your home is being repaired. The “loss of use” coverage in a standard homeowner insurance policy typically helps pay for your family’s lodging as long as the damage is part of a covered claim. Check your policy or ask your agent to make sure you have this coverage and to determine its monetary value and time limits. Suffering damage or loss from a hurricane can be devastating, and recovery takes time. If you are prepared and plan in advance, repairing the damage will go much smoother.
If you have questions or would like additional assistance, contact your local Vertus Agent.